What personal information do we gather?
When you purchase tickets or request to receive information from us we record your name, address, contact number and email address on your personal customer record. If your details change it is most helpful if you can notify us so that our records are as up to date as possible.
We may request other information about you when you book workshops, register for our Access Requirement Register or if you have specific seating requests to help us give you the best service when you book tickets, attend an event or request information.
What do we do with your information?
The information we collect when you purchase tickets allows us to see that you are attending an event so that we can find your tickets, notify you of any changes to event dates or times and see what types of events you are interested in.
We also collect data when you sign up to our subscription centre or request to be added to the mailing list. If you have opted in to receive emails or mail then you will receive information from us such as newsletters, emails about forthcoming shows or special offers for events. If you have opted in to receive information from a third party such as a visiting company then we may pass your information on to them if they request it. We will never share your information without your consent.
You can change your preferences at any time by contacting the Box Office or opting in or out on your account page on our website.
How do we keep your information safe?
We will never sell or rent your information to third parties for marketing purposes and we will never store your credit or debit card information.
Requesting your information
You can request a copy of the information we hold about you (subject access request)at any time.
Requests should be made by post to:
Theatre Royal and Royal Concert Hall
For more information about access to your personal information visit the ICO website